FAQs
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FAQs
We currently operate in the Pittsburgh, Denver, and Denver Front Range region, but are always interested in other locations. Reach out and let us know where you need help, and we’ll see what we can do! We have plenty of friends in the business, so if we can’t help, we may be able to point you to someone who can!
We operate with a wide variety of property types. Multi-unit buildings, single family residences, condos - if you have real estate, we’ll take a look and let you know if we think it’s a good fit.
Services
HostWise offers comprehensive short-term rental hosting services, from staging your property to communicating with your guests. For more information, check out our “What We Do” page. If you can’t find an answer to your question, just ask!
You are our perfect client if you own an investment property and would like to earn more money, with less headaches, than you do with long-term tenants. No experience with STR? No problem - we’ll teach you everything you need to know.
If you’re interested in buying property to use as STR, let us know and we can put you in contact with preferred partners in the city that understand this unique business model.
We only host “Entire Place” listings, which means we will not be able to assist you in managing a “Private Room” or “Shared Room”. We also don’t manage “part-time” residences, unless it’s your second home / vacation home.
Pricing
HostWise charges a hosting fee of 17% - 23% of Net Rental Revenue (the rental paid by guests, excluding cleaning costs). Please see our Pricing tab for more details - we do a lot!
In addition to our hosting fee, we can arrange for, facilitate, and pay for additional external services on your behalf and will invoice you for these on a monthly basis. Minor break / fix is always included in our rate!
Examples of additional monthly charges would include major repairs, purchasing replacement items due to accumulated wear & tear, or managing utility payments. If damage is guest caused, though extremely unlikely, we will pursue a Host Guarantee claim to get the damage paid for and replaced on their dime, not yours.
The cost of cleaning your property is charged to your guests. We set competitive cleaning fees and pay our cleaning crew a living wage. You aren’t charged a management fee on these rates and they are considered passthrough to our team, with no out of pocket costs to you.
Getting Started
Definitely! If you have a profile, great, but if not, we will help you get set up as part of our onboarding process. If you already have a listing, we can decide whether to start from scratch or co-host it, based on your existing reviews. We always create your listings under your profile, if you ever decide you want to manage it yourself!
We will gladly take over and manage reservations booked through Airbnb prior to your signup. These will be treated the same way as reservations secured after signup and will also be charged the normal hosting fee.
The below list is a high-level minimum of key requirements. If you’re unfurnished or minimally furnished that’s not a problem, we’ll help you get the look you need! If you’re already furnished, we’ll walk you through our checklist during our property inspection to see if there’s anything missing.
Furnishings: HostWise-approved quality furnishings. Including but not limited to comfy couches, HDTVs, 10”+ queen (ideally king) mattresses, a stocked kitchen, and more.
Smart Lock: This allows us to change the codes and give guests an easy way to check in. They also don't have to keep track of a key!
Lock box: This is a backup in case anything happens with the electronic lock.
Bedding: We require a minimum two full sets of bedding and towels.
Internet: We require minimum 100mbps internet in all listings we manage. We can help coordinate an install if you need it!
Other Essentials: We’ll help you get started with everything you need to have a successful property.
If you are interested in finding out more about our services or are ready to get started, please head over to our “Contact” page. From there, you can either send us a message or email.